Enforces company security/safety regulations. Responsible for accurate reporting and completing Incident Reports and/or other reports as necessary. Maintains constant vigilance to ensure the safety of patrons, employees and company property. Maintains control by circulating through the crowd throughout shift. Familiarizes themselves with VIP guests and ensures that only VIP guests enter VIP areas.

Responsible for checking guests’ identification to ensure they are age appropriate. Stops all inappropriate behavior immediately in a professional manner. Works to prevent and resolve altercations among guests. Responsible for ensuring guest safety through surveying and watching the crowd at all times. Responsible for all security related functions at assigned areas. Provides a warm farewell and thanks guests for visiting. Promotes Total Rewards programs and card membership. Checks for satisfaction and effectively resolves service breakdowns when they exist. Anticipates needs and provides fast, flawless service. Is ready to serve and is informed of daily information builds relationships by greeting guests with a warm, friendly verbal greeting. Creates an atmosphere of luck and celebrates guest’s wins. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Consistently demonstrates superior customer service skills by displaying outlined service behaviors.

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